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Local Job Postings

Consumer Technical Agent

  • Job Number: 4969
  • Date Posted: June 13, 2019
  • Application Deadline: July 28, 2019
  • Company Name: MTD Products Inc
  • Address: 5903 Grafton Rd
  • City: Valley City
  • State: Oh
  • Zip: 44280
  • Telephone: 3305585949
  • Fax: grace.abahazi@mtdproducts.com
  • Web Address: https://www.mtdproducts.com/equipment/company_10500_20500_-1_careers
  • Contact: Grace Abahazi
  • Full-time or Part-time: Full Time
  • Type of Work Environment:
  • Business/Office/Computer
  • Responsibilities / Skills Needed: MTD Products Inc. is a global leader in outdoor power equipment with manufacturing facilities, offices and distribution around the world. Founded in 1932 and headquartered in Valley City, Ohio, MTD’s engineering expertise and state-of-the-art facilities are known for innovation and award-winning mowers, snow throwers, trimmers, chain saws, utility vehicles and hand tools for both residential and professional lawn and landscape markets. MTD’s current family of brands includes Cub Cadet®, Troy-Bilt® and Remington®, as well as Robomow®, Yard Machines®, Rover®, Wolf Garten®, and Bolens®.

    WORK SCHEDULE: Must be able to work flexible hours, Monday thru Friday, 9am-7pm, and some Saturdays, 9am-6pm

    Purpose:
    The Consumer Product Support Representative position is responsible for providing technical support to Consumers on for MTD products including but not limited to: riding lawn mowers, zero turn lawn mowers, walk behind lawn mowers, hand held products, snow throwers and tillers.

    Essential Duties:
    • Communicate with customers, primarily by phone, in a professional manner at all times.
    • Answer customer questions concerning assembly, operation, repair and maintenance related to residential units
    • Answer consumer questions regarding engine, transmission, and other component tear down and troubleshooting
    • Document all customer, product, and call type information into Oracle while on a call
    • Utilize and support the Continuous Improvement process
    • Provides technical support to other technical support agents
    • Other duties as assigned

    Specialized Knowledge/Skills:
    • Ability to read and interpret documents such as owner’s manuals for operation, assembly and basic safety procedures associated with MTD’s various outdoor power equipment products
    • Intermediate computer and keyboarding skills
    • Ability to read and understand technical drawings and prints.
    • Knowledge of mechanical and operational theories common to general shop practices.
    • Excellent customer service skills Including but not limited to: friendly, courteous, helpful
    • Ability to defuse and retain elevated customer contacts, while demonstrating empathy for the customer
    • Ability to communicate professionally and effectively. This includes but is not limited to: grammar, diction, tone of voice, and defusing and retaining customer contacts while demonstrating empathy
    Experience/Educational Requirements:
    • High school diploma or equivalent required
    • Customer service experience required
    • EETC certifications are a plus
    Work Environment:
    • Must be able to work in an office environment as well as participate in a shop setting


    MTD Products was founded over 80 years ago and is headquartered in Valley City, a half hour south of Cleveland, Ohio. Our passion has led MTD to be a worldwide leader of outdoor power equipment with facilities in Europe, North America, Asia, Australia and South America producing equipment for both residential and commercial markets.

    MTD offers a competitive salary and benefit package that includes 401k, Pension, Health and Dental Insurance, Vision Insurance, Tuition Reimbursement, paid vacation, paid holidays.

    MTD is an equal opportunity employer M/F/D/V.

  • Pay Range:
  • Position Offers: Health Care, Retirement, Vacation
  • Position Requires: Background Check, Drug Test
  • Apply for this position: Apply Online